Tiledesk
AI-powered customer service OS
Freemium
Plateformes supportées
web
Étiquettes d'outil
Qu'est-ce que Tiledesk
Tiledesk is a comprehensive AI Operating System designed to streamline customer engagement and automate support workflows. By integrating advanced conversational AI with a robust ticketing system, Tiledesk enables businesses to build, deploy, and manage intelligent chatbots that handle customer inquiries across multiple channels. The platform is built for scalability, offering a low-code environment where users can design complex conversation flows, connect to external APIs, and leverage LLMs to provide human-like support. Whether you are looking to automate lead generation, provide 24/7 customer service, or manage internal helpdesk operations, Tiledesk provides the infrastructure to unify your communication channels into a single, intelligent dashboard.
Fonctionnalités principales de Tiledesk
Visual Chatbot Builder
A drag-and-drop interface to design complex, multi-step conversation flows without needing deep coding knowledge.
Omnichannel Support
Centralize messages from websites, WhatsApp, Telegram, and social media into one unified inbox.
AI Knowledge Base
Train your chatbot on your specific company documentation and FAQs to provide accurate, context-aware answers.
Ticketing System
Seamlessly escalate unresolved AI conversations into trackable support tickets for human agent follow-up.
API & Webhook Integration
Connect Tiledesk with your existing CRM, ERP, or database to automate data retrieval and lead management.
Comment utiliser Tiledesk
Sign up for a Tiledesk account and create your first project.,Connect your preferred communication channels, such as WhatsApp, Facebook Messenger, or your website widget.,Use the visual chatbot builder to design conversation flows or integrate your own AI knowledge base.,Configure the ticketing system to route complex queries to human agents when necessary.,Deploy the widget to your site and monitor performance through the analytics dashboard.
Cas d’utilisation de Tiledesk
Automated Customer Support
Deflect repetitive support queries by deploying an AI agent that answers FAQs instantly 24/7.
Lead Generation
Use interactive chatbots to qualify website visitors and capture contact information directly into your CRM.
Internal Helpdesk
Streamline internal IT or HR requests by using an AI assistant to guide employees through company procedures.
Qui bénéficie de Tiledesk
Customer Support Teams
Teams looking to reduce ticket volume and improve response times through automation.
E-commerce Businesses
Online retailers needing to provide instant product information and order tracking assistance.
SaaS Companies
Software providers requiring scalable onboarding and technical support solutions for global users.
Tarification de Tiledesk
Tiledesk offers a generous free tier for small teams and startups. Paid plans are available for businesses requiring advanced AI features, higher message volumes, and priority support.
